By understanding similarities and differences within their workforce and customer base, organizations are able to achieve these outcomes:

Improved Customer Relations & Sales
Treating customers the way they want to be treated creates loyalty and leads to increased sales

Stronger Relationships with Employees
Knowing how to show your workers that you value them increases satisfaction and dependability

More Effective Management
Learning how to supervise workers with diverse cultural backgrounds and orientations is a key managerial skill at all levels of the organization

Preventing Employee Relations Problems Before they Happen
Fewer complaints, grievances, and lawsuits based on misunderstandings and discrimination

Enhanced Business Reputation
People want to patronize organizations where they are treated respectfully …and they will tell others, generating the right kind of publicity

Avoiding Adverse Publicity
No one wants (or needs) negative press related to inadvertently mistreating customers or employees

See Also: The Business Case

Why Choose Diversity Matters?

Several factors make us uniquely qualified to support you. We have a successful track-record of training and consultation services which we can substantiate with references from satisfied clients. Our work history includes a range of organizations such as healthcare, first responders, associations, law firms, education, social services and government.

In 2007, we worked with other local companies and not-for-profit groups to establish the Diversity Exchange in Central Ohio, a community-based initiative which provides training and opportunities for networking and dialogue. Sessions are held quarterly, and are open to the public.

While our primary service area is in Ohio, we have the capacity to serve clients throughout the U.S. as well as internationally. We evaluate the service we provide, assuring quality and client satisfaction. Our diverse Presenters and Principals have varied backgrounds (gender, age, faith, culture, education, country of origin and American geography) plus specialized knowledge, experience and skills including:

• Human resources management
• Training and development
• Legal consultation on diversity and related human resources issues
• Customer relations
• Technological expertise to support services for clients including diversity communications portals, blogs, web-based learning, etc.

• Keynote speakers for conferences
• On-site, instructor-led training
• Train-the-trainer programs with customized materials
• Planning your organization’s diversity-related events and conferences
• Self-directed learning
• Teleconferences
• Resources including publications on our website, measurement tools and books
• Articles for your internal newsletter

Community Involvement

• The Diversity Exchange for ALL is a concept as well as venue for everyone to exchange ideas, resources and opportunities to build a thriving community where people from every background can be welcomed economically, socially and personally
• In collaboration with DiversityInc and the Columbus Metropolitan Club, DiversityInc conducted a survey and assessment of key businesses in the central Ohio area regarding how they “stacked up” in comparison to other companies recognized as diversity leaders
• The Diversity Exchange has been successfully operating in Columbus, Ohio since June, 2007 in collaboration with The Athletic Club of Columbus, The Columbus Metropolitan Club, the Community Relations Commission of City of Columbus, Girl Scouts Ohio Heartland, Global Galleries, The Greater Columbus Arts Council, Huntington Bank, Outlook Media, Radio One, Nationwide Children’s Hospital and others
• Topics: The Art of Diverse Communications, The Business of Diversity, Multi-Cultural Friendly Meetings, The Diversity of Education
• Exchange locations: King Arts Center, Milo Arts Center, Huntington Bank, COSI, Columbus Dance Theatre
• Currently, other communities are starting Diversity Exchanges based on this model